I. Introduction

Welcome to GroPro Media Pvt. Ltd. (“GroPro,” “we,” “our,” or “us”). We are a video production agency committed to protecting your personal data. This Privacy Notice explains the types of personal data we collect from you, how we use and share that data, and your rights with respect to that data.
We encourage you to read this notice thoroughly to understand our privacy practices. If you have any questions, please contact us at the email or postal address provided below.

II. Overview

         A. Scope

This Privacy Notice applies to anyone (“users” or “you”) who interacts with GroPro Media Pvt. Ltd. via our:

• Website(s)
• Social media pages
• Video production and post-production services
• Online and offline business operations

It covers personal data we collect in the course of:

• Handling inquiries, leads, or client relationships
• Managing contractor, freelance, and employee relationships
• Operating our websites, social media channels, and marketing campaigns Our privacy practices comply with applicable data protection laws in the regions where we operate. Different or additional notices may apply if required by specific local laws.

         B. Local Requirements in India

We adhere to relevant data protection and privacy regulations applicable in India, including (where relevant) the Information Technology Act, 2000, and other rules and guidelines governing the handling of personal data in India

III. Data Collections and Uses

         A. The Data We Collect

         1. Data you provide to us

• Contact Details: Name, email address, phone number, company name, and job title when you submit an inquiry, sign a contract with us, or otherwise contact us.
• Account Information: For clients or freelancers who create an account on our website or portal (if applicable), we may collect usernames, passwords, and profile pictures.
• Payment Information: For billing or contractor/employee payroll, we may collect relevant payment or banking information.
• Identity Verification: If you work with us as a freelance editor, videographer, or talent, we may request a government-issued ID or other documentation to confirm eligibility to work.
• User Content: Information you provide when you fill out forms, participate in surveys, or communicate with us by email, phone, or chat (including support tickets and call recordings).

         2. Data created during use of our services

• Project Files and Media: If you engage us for video production, we collect footage, scripts, graphics, and related project files that may contain personal or business information.
• Usage Data: We collect information about how you interact with our website, such as pages viewed, time spent on pages, and any actions taken (e.g., filling out a form).
• Device Data: IP address, browser type, device identifiers, operating system details, and other system information when you visit our website or use our services.

         3. Data from other sources

• Business Partners or Referrals: We may receive your information from clients or partners who refer you to us or collaborate with us on projects.
• Publicly Available Sources: We may use social media or other public platforms to verify contact details or gather information related to potential leads or hiring.

         B. How We Use Data

         1. To Provide Our Services

• Create and manage your client or vendor account.
• Produce and deliver video projects, including post-production editing, color grading, special effects, and final file delivery
• Communicate with you about ongoing projects, revisions, approvals, schedules, or invoices

         2. Safety, Fraud Protection, and Security

• Verify your identity or eligibility to work with us (e.g., freelancers, contractors).
• Prevent, detect, and address fraud or unauthorized usage of our platforms or services.

         3. Customer Support

• Respond to your inquiries, feedback, or complaints.
• Investigate and resolve service issues or disputes.

         4. Research and Development

• Improve our editing workflows, production techniques, or website functionality
• Conduct internal analyses to enhance user experience and develop new services or features.

         5. Enabling Communications

• Allow you to message or call us (or vice versa) regarding projects or partnerships.

         6. Marketing and Advertising

• Send promotional emails or messages about new services, events, or offers (with your consent where required).
• Personalize advertising on our website or third-party sites based on your interactions with us.

         7. Non-Marketing Communications

• Send surveys or policy updates.
• Notify you about changes to our services or important legal documents.

         8. Legal Proceedings and Requirements

• Comply with applicable laws, regulations, or court orders.
• Enforce our terms and conditions or protect our rights or those of others

         C. Cookies and Third-Party Technologies

         We use cookies and similar technologies to improve our website functionality, analyze usage, and personalize content. For details on how we use cookies and how you can control them, please see our Cookie Notice/Policy (if applicable)

         D. Data Sharing and Disclosure

         1. With Other Users/Clients

• For collaborative projects, we may share necessary project details among participants (e.g., if multiple agencies or freelancers are working on the same video).

         2. At Your Request or With Your Consent

• If you direct us to share your data with a specific individual or service.

         3. With Affiliates and Service Providers

• We may use third-party vendors for hosting, video editing plug-ins, payment processing, marketing, analytics, etc. These vendors may have access to your data only to perform tasks on our behalf.

         4. For Legal Reasons or in the Event of a Dispute

• We may disclose data if required by law, valid legal process, or to protect the rights and safety of GroPro, our staff, or others.

         5. With Consent

• If we need to share your data beyond what is described here, we will let you know and obtain your permission.

         E. Data Retention and Deletion

         We keep your personal data only as long as necessary for the purposes outlined in this Privacy Notice (e.g., to fulfill our legal or contractual obligations, or to handle any disputes). If you wish to delete your data or close your account, please contact us at [your email address]. We will delete or anonymize your data unless we are legally required or entitled to retain it.

IV. Choice and Transparency

         1. Privacy Settings

• You can choose how and when we contact you (e.g., email preferences).

         2. Device Permissions

• You can disable location services or camera/microphone access on your device/browser if they’re not needed for collaboration.

         3. User Data Requests

• You can request to access, update, or delete your data at any time.
• To submit a request, email [your email address] or use our online request form.

         4. Marketing and Advertising Choices

• You can unsubscribe from promotional emails by clicking the “unsubscribe” link in the email footer or updating your account preferences.

V. Legal Information

         A. Data Controllers

         GroPro Media Pvt. Ltd. is the primary data controller for personal data that we collect and process. If you have any questions, please contact our Data Protection Officer (if applicable) or our main office:

GroPro Media Pvt. Ltd.
Plot No. 163, Sector 82, Mohali, Punjab, 140306, India
Email: [email protected]
Phone: +91 93517 23359

         B. Data Transfers

         We primarily store and process your personal data in India. If we transfer data to other countries (for example, for cloud hosting or collaboration with international partners), we will take appropriate steps to ensure an adequate level of protection consistent with applicable laws.

         C. Updates to This Privacy Notice

         We may periodically update this Privacy Notice. Any significant changes will be posted on our website or communicated via email. By continuing to use our services after such updates, you consent to the revised policy as allowed by law.

Contact Us

If you have questions about this Privacy Notice or our data handling practices, please reach out to us at:
GroPro Media Pvt. Ltd.
Plot No. 163, Sector 82, Mohali, Punjab, 140306, India
Email: [email protected]
Phone: +91 93517 23359